Delivery & Returns Policy
Delivery Information
We deliver within Nigeria only.
Our delivery service is available in the following locations:
- Abia State
- Akwa Ibom State
- Anambra State
- Bayelsa State
- Benue State
- Cross River State
- Delta State
- Ebonyi State
- Edo State
- Ekiti State
- Enugu State
- FCT Abuja
- Imo State
- Kaduna State
- Kano State
- Kogi State
- Kwara State
- Lagos State
- Nassarawa State
- Niger State
- Ogun State
- Ondo State
- Osun State
- Oyo State
- Plateau State
- Rivers State
- Sokoto State
All orders placed on our website are processed after confirmation and delivered through reliable local logistics partners.
Delivery Method
We operate a Pay on Delivery service.
Orders are confirmed via WhatsApp or phone call before dispatch.
Customers are required to make payment only upon successful delivery of their order.
Estimated Delivery Time
All States: 1–2 business days
*Delivery may take longer for locations that are inaccessible to our delivery agents.
Note:
For rural or hard-to-reach areas, waybill delivery will be used as a last resort.
Customers in such locations will be required to pay a commitment fee before the order is processed, ensuring smooth delivery and avoiding disappointment.
Returns & Refunds Policy
Customer satisfaction is important to us.
We offer a 30-day money-back guarantee on eligible products.
Return Eligibility
You may request a return if:
The product is unused and in its original packaging
The product is damaged or defective upon delivery
The item delivered does not match your order
Non-Returnable Items
For hygiene and safety reasons, opened or used personal care products may not be eligible for return unless they were damaged or faulty at the time of delivery.
How to Request a Return
To initiate a return:
Contact our customer support team within 30 days of delivery
Provide your order details and reason for the return
Our team will guide you through the return process
Customer Support
Please contact us via WhatsApp, phone, or email as listed on our Contact Page.
Important Notes
We reserve the right to decline return requests that do not meet the conditions stated above.
Delivery charges (if applicable) are non-refundable once delivery has been attempted.